Support

We have a wide range of marketing and support tools available.

Marketing Support

We have invested heavily in support for our customers and evaluated their own business needs in the process.

We offer comprehensive support packages to enable our customers to gain advantages in a very competitive field including Point of Sale literature and microsite web design if required, in conjunction with the Epwin Group.

Trade brochures are available upon request which highlight all technical and performance benefits of the entire range. Further more we have introduced a retail brochure for our customers that has been developed as a promotional selling tool when approaching homeowners.

Furthermore our website is responsive for those who prefer to use iphones, tablets or ipads as a marketing support to their business. We have our brochures uploaded and available for download should you choose to prefer this option, please log in to access our brochures.

Customer Service

We aim to meet and exceed customer expectation with our customer support services, building business relations that we consider more partnerships than anything else. We value customer opinion and endeavour to accommodate requirements, schedules and opinions placing customer needs as a priority.

We offer a broad range of customers services aiming to help you make not only the right product choice but also the most cost effective one so that you can pass this along via your own business to your customers.

With a highly skilled team we can offer assistance and advice in planning, installation, troubleshooting, maintenance, retrofitting as well as the safe disposal of any existing products.

Our fleet delivers nationally either direct to factory or to site, to accommodate customer requirements.

We also offer a 24 hour turnaround on mis-measures and emergency repairs.

Product Support

As we believe in providing only the highest standards via our advanced manufacturing methods, we consider it equally important to be able to advise customers on the most appropriate products for each project or installation, whatever the size.

Our team has been highly trained and is constantly evaluated, to ensure that at any one time, they can advise on the latest industry standards and product specifications.

We regularly instigate nationally recognised training initiatives to keep staff up to date and ahead in the market, to offer customers complete peace of mind on all projects.