FrameXpress management is delighted to announce a further team expansion as the company continues its development programme on the back of a very successful 2017.
This is an important milestone in the company’s growth with management focused on a strategy to build upon its already strong customer support services.
As FrameXpress gears up for new developments heading into 2018 at the start of its 20 Year Anniversary, and with demand for products at an unprecedented high, a number of new opportunities have opened to further expand the team.
Tracy Lockyer joins the company in the Order Processing department where she will handle order queries, customer liaison, job quotes and will also be responsible for re-ordering parts. With extensive experience within the industry prior to joining the company, she is very familiar with the high standards of service associated with FrameXpress.
On her new role Tracy comments, “Assisting with customer care has been an integral part of my work before, and as such I am very much looking forward to becoming part of the strong, cohesive team here at FrameXpress.”
Additionally, there have been two promotions for long standing staff members Craig James and Lewis Cotton.
Craig has been appointed Commercial Contracts Manager where he will now work alongside Sarah Price, Commercial Sales Manager. He will be responsible for administration and customer liaison on all commercial client accounts and this will help to underpin the qualities of the existing team.
Lewis’ promotion to Order Processor from the Glass Division, ensures that the company will remain efficient and will result in stronger business relations with customers both regionally and nationally. Customer liaison and support will be a key part of his new role.
With demand for the company’s products and services increasing steadily, it has become clear more businesses are turning to frameXpress as a preferred trade supplier due to product quality and strong support services.On the new appointments, Tim Ball, Operations Director comments, “Keeping an eye on future market direction and giving customers the best support possible is vital. It was essential to strengthen our team and resource it to capitalize on our strong position in this mature market.
The restructure is already having a very positive impact with our customers and this strategic programme will ensure that we achieve lasting growth and continued success.”